Contact information

CUSTOMER SERVICE

Please contact the NCACC Customer Service Department at (866) 237-9163 for questions regarding:

Eligibility
Enrollment
Terminations
Tier Changes or Coverage Elections
COBRA Administration

Fax Number: 919-719-1105

Mailing Address
NCACC Group Benefits Pool
215 N. Dawson Street
Raleigh, NC 27603

Please contact the NCACC General Ledger Accountant at (919) 715-4366 for questions regarding the:

Monthly Billing Statement
Standing of Account (SOA)

MEDICAL and DENTAL CLAIMS AND COVERED SERVICES

For questions regarding claims filing procedures, claims payment and covered services, please contact CIGNA Customer Service at (866) 622-2288.

Medical Claim Mailing Address:
CIGNA
P.O. Box 5200
Scranton, PA 18505-5200

Dental Claim Mailing Address
CIGNA
P.O. Box 188037
Chattanooga, TN 37422-8037

PRESCRIPTION DRUG COVERAGE

For questions regarding PRESCRIPTION DRUG claims or benefits, contact Caremark at (866) 209-6409. Operators are available 24 hours a day, seven days a week.

Mailing Address for Retail Pharmacy Claims (paper claims):
CAREMARK Claims Department
P.O. Box 686005
San Antonio, TX 78268-6005

Mailing Address for Mail Service:
CAREMARK
P.O. Box 94467
Palatine, IL 60094-4467

Specialty Pharmacy Services – (bio-tech injectibles)
For questions regarding specialty drugs or to begin a course of specialty drug treatment, contact Caremark Connect at (800) 237-2767.