Caremark Customer Care Centers recognized for excellent service

Caremark’s Customer Care Centers have again been recognized for customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program. In order to be awarded this distinction, our Customer Care Centers passed careful inspection and evaluation through customer satisfaction surveys, and performed within the 20th percentile of all call centers evaluated nationwide. Only a select group in the nation can say they are a J.D. Power and Associates Certified Call Center, and Caremark has been able to make that distinction since 2006.

In 2006, Caremark was the first pharmacy benefit management company to be recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience.” Caremark Customer Care Centers handle more than 50 million telephone, e-mail and fax inquiries from plan participants each year.

This certification provides external validation of Caremark's strong commitment to providing County Health Plan participants with superior customer service.