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FAQ

Frequently Asked Questions

Q: Who is the NCACC? A: The North Carolina Association of County Commissioners (NCACC) is one of the most successful and active statewide local government associations in the nation. The NCACC was established in 1908 and works for the betterment of county government in North Carolina. All 100 counties are members of the Association and are eligible to join the County Health Plan. If all 100 counties were members, more than 61,000 employees would be covered by the plan. Currently, more than 50 counties and county entities, representing nearly 9,000 employees, are members of the County Health Plan.
Q: Why did the NCACC create the County Health Plan? A: In December 2005, the NCACC Risk Management Pools’ Board of Trustees opted for a new service delivery model for its Group Benefits Pool and created the County Health Plan. Responding to requests for more flexible plans, the NCACC unbundled the various service components of its Group Benefits Pool. CIGNA HealthCare, Inc. was selected to provide claims administration and its suite of award-winning disease management services to the NCACC Group Benefits Pool, and Caremark Rx Inc. was chosen to serve as the pharmacy benefits manager. The changes went into effect July 1, 2006.
Q: What is CAPE?

 

A: CAPE, or Carolina Access for Public Entities, is the County Health Plan's supplemental provider network. CAPE enables the County Health Plan to respond to member concerns by adding even more providers to the County Health Plan's already established network through CIGNA. Providers who are not members of CIGNA's network but who wish to participate in the County Health Plan can do so by joining CAPE.
Q: How do I contact CAPE? A: Our toll-free phone number is: (877) 649-CAPE (877-649-2273)
Q: How do I join CAPE? A: Please fill out the North Carolina Uniform Credentialing Application. You must then fax it to CAPE at (919) 719-1105. You can also mail it to CAPE at:
CAPE Network, Care of: NCACC
215 N. Dawson Street
Raleigh, NC 27603
Q: My doctor is not in CAPE. What do I do? A: Please fill out our Provider Nomination Form and fax it to CAPE at (919) 719-1105. We are constantly adding new providers to our network.


 

 


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